1. How will our relationship work?

Since we know we must earn your continued patronage on each visit, we don't use contracts. We depend on open communications and your candid evaluation of our service. If you are happy, tell a friend. Also let us know of ways that we can serve you better.

2. At what time will the Koka Cleaning service be at my home?

Our normal workdays are Monday through Saturday, 7:00 a.m. to 6:00 p.m. While in some cases it is not possible to give a specific time to be at your home, we will make every effort to meet your needs.

3. Do I have to do anything before the cleaning?

In order to give you the greatest value, we ask you to take a few minutes the night before to pick up extraneous clothing, toys and other household items.

4. What if something is damaged when my home is cleaned?

We treat your home with the greatest care; however, should damage or breakage occur while we are cleaning your home, we will make every effort to have the item repaired, or replaced if it cannot be repaired. Insurance claims will be filed when appropriate.

5. Do I have to be home when the team comes?

Most of our customers are not. For security, only the professionals who clean your home have access to the keys. For added security, keys are coded individually and cross-referenced separately. Hidding a key or obtaining a lock box to hang on your door on the day your cleaning can provide access to us also. If you choose not to provide a key and we are unable to access your home for a scheduled cleaning, you may incur a lockout charge.

6. What if my cleaning falls on a holiday?

If your scheduled cleaning falls on the observance of a major holiday, we will contact you to reschedule your service.

7. Do I have to be at the home/office when you are there?

No.  You can make arrangements for us to have access to the home/off while you are out.  In fact, most of our customers prefer that we clean while they are out.

8. Is your work guaranteed?

Absolutely!  Please visit our policy page for specifics.

9. What do I do with our pets while you clean?

Generally, you may leave them free in the home if that's what you normally do. We are very pet friendly!

10. Do you invoice us for your services?

Payment is due at the time of service.  We can provide a receipt for your records.  For more specific information, please see our policy page.

11. Do I have to sign a contract?

No.  We work very hard to retain your business.  We hope that will be sufficient reason for you to continue doing business with us.  There is a cancellation/explanation in our policies that will explain cancellations, reschedules and termination of services.

12. Do you have references?

Yes.  We do not publish our references simply to protect their privacy.  However, we will gladly provide you references on request.

13. What type of services does Koka Cleaning Service offer?

Our cleaning staff cleans corporate apartments, offices, retail, and commercial spaces, vacant apartments and condominiums, and building common areas. We normally invoice corporate clients according to an hourly rate schedule and are willing to accommodate the hours set by the Management Company or owner. This includes working weekends and evenings.

14. Is that company licensed, bonded, an insured?

Yes. A certificate of insurance is also available per your request. 

15. Does Koka Cleaning service offer same-day or next-day service?

Same day or next day service is usually available, as permitted by our cleaning schedule.

16. What type of training does the cleaning staff receive?

Koka Cleaning Service has a month-long training program for each of its cleaning staff, during which a "trainee" works alongside a permanent staff member. Our Quality Control Supervisor conducts regular reviews during this time period.

17. Do the cleaning staff members speak English?

We generally try to work anyone who does not speak English with an English-speaking co-worker. If you have any questions or comments regarding your clean, please call our office.

18. What happens if I am not satisfied with the service?

Call Koka Cleaning service immediately and we will try to resolve your complaints. With that said, we guarantee our work and will work our hardest to satisfy each client's concerns.

19. What areas do you work in?

We provide cleaning service for Chicago and most Chicago land suburban locations. You can contact us to inquire about your area.

20. What time will you be cleaning my home?

Our cleaning hours are Monday through Saturday 7:00 am to 6:00 pm, and you will be schedules during these times. You many request a clean before or after 12 noon.

21. I had a bad experience with another cleaning person. How are you better?

We offer a 100% Satisfaction Guarantee! If you are not happy with any of our services, contact us within 24 hours of the cleaning, and we will send someone back at our expense to correct the problem.

We hope all your questions have been answered. If not, however, please feel free to call us or email us with your questions.